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Answers to frequently asked questions when renting cars

What does the cost of renting a car include?

As a rule, rent includes rent for the necessary period for which the car can make unlimited mileage; insurance – in case of an accident (with a franchise) and theft, as well as third-party liability insurance. Local VAT, technical assistance on the roads from the company that provided the car, airport fees, as well as round the clock support of our call-center.
A more exact list of services you can see by clicking on the link "what's included?" Of the variant you like in the search results.

How do we manage to offer such attractive prices?

We are the largest agent for rental companies, due to which we receive special prices for the corporate tariff, which are available to our customers.

Also, often, the rolling companies still have a fairly large number of non-leased cars. Simple for the rental business is not very profitable, so it is much more practical to turn in the car much cheaper than it will be in the parking lot.

But due to the competitive restrictions that are regulated in most countries at the level of
legislation, rental agencies can not open on their website offer prices below the established.

Precisely because we do not show the name of the rental company until the moment of booking – we do not violate any antimonopoly restrictions. And you get tariffs, for example from Sixt, much lower than Sixt could offer you on your own website.

What are the requirements for the driver's license?

vodit In the framework of the Vienna Convention on Road Traffic, member countries recognize national driving permits without the need to obtain international rights.
List of countries that have acceded to the 1968 Vienna Convention:
Austria, Bahamas, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, Egypt, Kazakhstan, Costa Rica, Côte d'Ivoire, Cuba, Kuwait, Latvia, Lithuania, Luxembourg, Macedonia, Morocco, Mexico, Monaco, Niger, Norway, Pakistan, Poland, Portugal, Republic of Korea, Republic of Moldova, USSR, Romania, San Marino, Seychelles, Senegal, Slovakia, Slovenia, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Ukraine , Uruguay, Philippines, Finland, France, Croatia, CAR, Czech Republic, Chile, Switzerland, Sweden, Ecuador, Estonia, South Africa, Yugoslavia.

For more information, please visit Wikipedia.org . Also, we recommend that you print this document in English and take it with you if you plan to use your national rights.

However, we still recommend that you obtain an international driver's license to prevent possible disputes with employees of the rental agencies for the Vienna Convention. Also, in most cases, a voucher from a rental company is a requirement to provide an international driver's license. From the point of view of the Vienna Convention – this is not an obligatory condition. But if you refuse to provide a car for this reason – we will not be able to refund your prepayment. This issue will need to be settled directly with the rental company.

Do I need to specify the flight number?

If you want to get your car right at the airport, it will be better if you inform the rental company about your flight number in advance. In this case, employees will be able to prepare the car for your arrival. If you do not know the flight number at the time of booking, try to communicate it no later than 3 days before arrival.

How can I reserve additional equipment and pay for it?

If you need additional equipment, it must be booked at the time of booking the vehicle. As a rule, payment for additional equipment is made upon receipt of the car.

How to find out information about the car: brand, color, fuel type?

The car rental company can not guarantee the provision of accurate information about the brand, color and type of fuel of the car.

What are the conditions for using fuel for the company?

As a rule, transport companies, when giving out a car with a fully refueled tank, require that you return it with the same amount of fuel. The missing amount of gasoline must be paid according to the tariffs of the company. But in the US, Portugal and Spain, for example, when providing a car, the company, besides renting fees, charges a full tank of fuel – so there is no need to refuel the car before returning.

What bank cards are accepted for payment?

VISA, MASTERCARD cards are accepted for payment of car rent. For some cars, a mandatory credit card is required – this requirement is indicated in the rental conditions in the "payment method" section. Please read this carefully before booking. If you do not have a valid credit card – you can choose another car, in terms of which there is no mandatory condition for the availability of a credit card.
Also, you can check the real type of your card through the service www.bindb.com . We draw your attention to the fact that some debit cards are actually credit cards with a zero credit limit. A credit card with a zero credit limit is suitable for rent. when authorizing, only the type of the card is checked and the credit limit is not checked.

Can I pay in cash?

Unfortunately, there is no cash payment. You can pay only with the available bank cards:

How do I pay for currency conversion?

Payments made in your national currency are automatically converted at the rate of your payment system (Visa, Mastercard).

Is the security deposit on the bank card blocked for a car?

When you receive a car, on your card, according to international rules, a security deposit is blocked.

How long will the deposit be released?

The process of unlocking a deposit can take from three to twenty-eight days. If you want to expedite this process, contact the bank servicing the card.

What documents are needed to get a car?

To obtain a car, you will necessarily need a valid driver's license, a bank card registered in your name, as well as a car rental voucher.

Can I pay directly when I receive my car?

Each car rental company has its own payment terms. But, as a rule, cars are not provided without partial prepayment, so you need to deposit some money in advance. The amount of prepayment you can find out when you choose a car.

Can I get a car near the hotel?

Unfortunately, this service is not provided in the framework of our service.

Is it possible to refuse all additional services when getting a car?

You independently determine what services you need, and from which you would prefer to refuse.

Will I be able to contact your company if there are any problems?

Yes, our consultants will answer all your questions on the phones listed on the site, around the clock. We work for you without days off, providing timely and prompt support.

Is it possible to return the car before the agreed period?

Yes, such an option is provided, but if you return the car ahead of time, the company does not reimburse you the money spent for unused days.

Who is responsible for fines and violations on the road?

If you rent a car, you also assume full responsibility for all violations committed on the road. Fines you will be obliged to pay in full.

I want to change the booking conditions, how can I do this?

You can change the reservation conditions through the special form on our website. If necessary, the amount of payment will be recalculated. We pay your attention: with the late introduction of changes to the terms of the reservation, we can not guarantee you that the car rental company will accept them. If there are less than 48 hours left before the start of the booking, call us on the phone to resolve the issue as soon as possible.

Can I cancel my reservation?

You can cancel your reservation at any time by filling out the cancellation form on the website or by calling us on the phone.
You can find the cancellation policy in the rental conditions or in your voucher

Types of insurance

COLLISION DAMAGE WAIVER (abbreviated CDW) – this insurance limits the financial responsibility of the customer who rents a car in case of transport damage.

THEFT PROTECTION (abbreviated TP) – this insurance limits the liability of the customer in case the car was stolen.

THIRD PARTY LIABILITY INSURANCE (abbreviated TPL) – this insurance provides civil liability insurance, provides compensation for damage caused to unauthorized persons through the driver's fault.

Under the wording of "limitation of liability" it is worthwhile to understand that the tenant, at any rate, is financially responsible, but only within the established franchise.

Franchise

A deductible is an amount that is not covered by insurance, which is blocked on the credit card. From this franchise will be deducted the amount in which the damage is assessed.

For example, if the deductible is 400 euros, then the insurance company will cover only the damage exceeding this amount.

The size of the deductible is set according to the type of insurance chosen, so it is important to find out exactly which of the possible insurances are offered to you and in which cases it operates. Damage to the windows, tires, headlights in normal insurance in most cases is not included, so the client will have to cover their damage independently.

In the event that the car has not received any damage during use – the franchise is completely unlocked.

Additional types of insurance

SUPER CDW – this insurance removes all liability from the tenant in case of damage to the car.

SUPER TP – this insurance removes all responsibility from the tenant in case of car theft.

PERSONAL ACCIDENT INSURANCE (PAI) – this insurance fully covers the damage received by the driver and passengers when using the vehicle or when landing / disembarking from it.

When booking, I chose one model, and the voucher specified another. Why?

According to the international rules of leasing, all rental companies make a booking for a car class, not a specific model. You can select a specific model only at the local office on the day of appeal. However, it is worth noting that the retail price can be significantly higher than the prices listed on our website. And, as a rule, without a reservation, a very small selection of models is available, not sold in advance.