Frequently Asked Questions

What is included in a car rental price?

The car rental price usually includes the following: rental duration, insurance against an accident (with franchise) and/or theft, third party insurance, local VAT, roadside technical assistance from the company that provided the car, airport fees, and round-the-clock support from our call-center.
For a more precise list of services, click on the link “what is included?” for a particular car in the search results.

How do you manage to offer such attractive prices?

We are the biggest agent for car rental companies owing to which we get special prices under corporate rates. These prices are offered to our customers.

Besides, there are frequent cases where rental companies are left with quite a large number of unrented vehicles. Idle time is not profitable for business, so it is much more practical to rent a car much cheaper than to allow it stay idle at the parking lot.

However, in view of legal competitive restrictions in effect in most countries, rental agencies cannot openly on their website offer prices below the established ones.

This is why we do not show the name of the car rental company until booking has been made. We do not violate any antimonopoly laws. In turn, you get rates, for example, from car rental company Sixt, significantly lower than the company could offer on its own website.

What are the driving license requirements?

Under the Vienna Convention on Road Traffic, member countries recognize national driving licenses without the need to obtaining international driving licenses.
Below is a list of member countries of the 1968 Vienna Convention on Road Traffic:
Austria, Bahamas, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Central African Republic, Chile, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Denmark, Ecuador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guyana, Hungary, Indonesia, Iran, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Lithuania, Luxembourg, Macedonia, Mexico, Monaco, Morocco, Niger, Norway, Pakistan, Poland, Portugal, Republic of Korea, Republic of Moldova, Romania, Russia, San Marino, Senegal, Seychelles, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Tajikistan, Thailand, the Czech Republic, the Philippines, Turkmenistan, UK, Ukraine, Uruguay, USSR, Uzbekistan, Venezuela, Yugoslavia, Zaire, Zimbabwe.

You can get more information at Wikipedia.org. We also recommend that you print out this document in English and take it with you if you plan to use a national driving license.

However, we still recommend you get an international driving license in order to prevent possible disputes with employees of rental agencies on the issue of the Vienna Convention. In addition, vouchers from car rental companies in most cases carry the requirement that one must have an international driving license. In terms of the Vienna Convention, this is not a compulsory condition. Nevertheless, if a car rental company refuses to rent you a car based on this, we will not be able to refund you your advance payment. This issue needs to be settled directly with the car rental company.

Do I need to indicate my flight number?

If you want to receive your car at the airport, it is recommendable you let the car rental company know your flight number in advance. This is to enable the company make your car ready for your arrival. If you do not know your flight number at the time of booking, try to get it and send it to the car rental company at least 3 days before arrival.

How can I book additional equipment and pay for it?

If you need additional equipment, you need to book it at the time you are booking a car. The additional equipment is usually paid for when receiving your car.

How can I find information about the car brand, color, and type of fuel?

The rental company cannot guarantee provision of accurate information on the car brand, color and type of fuel.

What are the fuel usage conditions required by car rental companies?

In lending a car with a full fuel tank, transport companies usually require that you return the car with the same fuel volume. Any missing fuel volume is paid for according to that company’s rates. However, in the U.S., Portugal and Spain, for example, when renting a car, the company charges for a full fuel tank in addition – so there is no need to refuel the car before returning it.

What credit cards are accepted?

VISA and MASTERCARD cards are accepted for car rental payment. For some cars, it is required to have a credit card. This requirement is specified in the lease terms under the “payment method” section. Please take time to read it before booking. If you do not have a valid credit card, you can select another car for which the lease terms do not require you to have a credit card.
You can check the actual type of your card through the service www.bindb.com. Please note that some debit cards are actually credit cards with zero lending limit. A credit card with zero lending limit will be suitable for rent since during authorization, only the type of the card is checked, the lending limit is not checked.

Can I pay in cash?

Unfortunately, cash payment is not allowed. You can only pay through credit cards:

What are your currency conversion costs when paying?

Payments made in your local currency are automatically converted at the exchange rate of your payment system (Visa, Mastercard).

Will a security deposit be held from my credit card when booking a car?

According to international rules, when receiving the car, a security deposit is held from your card.

When will the security deposit be released back?

The process of releasing back the security deposit can take from 3 to 28 days. If you want to speed up this process, please contact the bank servicing your card.

What documents are needed to get a car?

To get a car, you must have a valid driving license, a credit card owned by you and a car rental voucher.

Can I make a payment directly when receiving the car?

Each car rental company has its own payment terms and conditions. However, cars are usually not made available without a partial prepayment. Therefore, you need to make part of the payment in advance. You can find out the advance payment amount when choosing a car.

Can the car be sent to me near a hotel?

Unfortunately, this service is not provided under our services.

Can I refuse all additional services when receiving a car?

You can chose which services you want and which ones you do not want.

Can I contact your company if any problem arises?

Yes, you can contact us through the phone numbers listed on our website. Our round-the-clock customer service is always ready to answer all your questions. We work for you seven days a week, thereby ensuring prompt and real-time support.

Can I return the car before the agreed date?

Yes, you can. However, if you return the car ahead of schedule, the company will not refund you the money paid for the unused days.

Who is responsible for any fines and violations on the road?

Having hired a car, you also assume full responsibility for all violations committed on the road. You are required to pay fines levied against you in full.

I want to change my booking conditions, how can I do this?

You can change your booking conditions through a special form on our website. Where necessary, the payment amount will be recalculated. Please note that in case of late changes to the booking conditions, we cannot guarantee that the car rental company will accept such changes. If less than 48 hours is remaining prior to the booking date, call us for a speedy solution.

Can I cancel my booking?

You can cancel your booking at any time. To do this, fill in the cancellation form on the website or call us by phone.
Reservation cancellation policy:
For cancellations made within 7 days after the reservation date and at least 48 hours before the car rental commences, the advance payment made is refunded in full. For cancellations made more than 7 days after the reservation date and at least 48 hours before the car rental commences, the advance payment made is refunded with a cancellation commission of EUR 25.00 charged. A fee for credit card processing (where applicable) is also charged. For cancellations made less than 48 hours before the car rental begins, an amount equal to the rental amount for 3 days is charged. A fee for credit card processing (where applicable) is also charged.

Types of insurance

COLLISION DAMAGE WAIVER (abbreviated CDW) – this insurance limits the financial liability of the person renting the car, which arises in the event of damage to the car.

THEFT PROTECTION (abbreviated TP) – this insurance limits the customer’s liability if the car was stolen.

THIRD PARTY LIABILITY INSURANCE (abbreviated TPL) – this insurance provides liability insurance and compensation for third party damages caused by the driver.

Limitation of liability should be understood to mean that the lessee, in any case, shall be financially liable, but only within the limits established by franchise.


Franchise is the amount not covered by insurance. It is withheld from the credit card. The amount at which the damage is evaluated is deducted from this franchise.

For example, if the franchise is EUR 400, then the insurance company will cover only damages exceeding this amount.

A franchise is established based on the type of insurance chosen. Therefore, it is important to find out precisely which insurance best suits you and in which cases it is valid. In most cases, damage to windows, tires, and headlights are not covered under ordinary insurance.  Customers will have to cover the damage of such items by themselves.

If the car did not receive any damage during use, the franchise is completely released back to the credit card.

Additional types of insurance

SUPER CDW – this insurance removes all the liability from the lessee in the event of damage to the car.

SUPER TP – this insurance removes all the liability from the lessee in the event of theft.

PERSONAL ACCIDENT INSURANCE (PAI) – this insurance fully indemnifies the losses suffered by the driver and passengers when using the car or when entering/getting off from the car.

When booking, I chose a particular model, but another model was specified in the voucher. Why?

By international car rental rules, you can only book a car class and not a specific model. You can choose the model only at the local office of the car rental company on the day you visit. However, it should be noted that the retail price can be much higher than the prices listed on our website. Moreover, without prior booking, companies usually offer very small selection of models, not sold out in advance.